To which countries do you ship?

We deliver to all countries. The cost of domestic delivery is 10€ and international delivery is 25€.

Do you offer gift wrapping?

All our jewellery is sent gift-wrapped, unless you tell us otherwise.

You can also add a personalised message that will be sent in a gift card. You can personalise this card in the comments section before you pay your order.

If you need more information about it, please contact our Customer Care service.

How do I figure out my ring size?

Are you having troubles finding your correct ring size? It's very easy! Don't worry, it's very easy to find it if you know how to check it. 

A - USING AN EXISTING RING WHICH FITS PROPERLY TO THE FINGER

Pick a ring that fits you properly and measure its internal diameter.

Once you have this measure, you can find your size in the table below. Please keep in mind: your ring size can fluctuate about a half size, based on your temperature, hydration levels, hormones, etc.

In case of being between two sizes, we recommend you to choose the bigger one.

B- COMPARING YOUR COUNTRY'S SIZES

If you already know your ring size, please compare it to the table below: 

 For more information, please contact us, and we'll be glad to help you.

Can I change my order once it has been placed?

We prepare orders quickly, and so we cannot guarantee that your request will be processed in time to make the change.

However, please get in touch with our customer service team, who will do their best to accommodate your request.

How long do I have to make a return?

You will have 30 calendar days after your order’s delivery in which to make a return.

Can I cancel my order?

All shipped orders cannot be cancelled.

If you wish to cancel your order, let us know as soon as possible by contacting our customer service and we'll do as much as we can.

I have placed an order but have not received the confirmation email

Every time you place an order on our website, you’ll receive a confirmation email. If you don’t receive this, we recommend checking your spam folder. If you cannot find it, get in touch with our customer service.

How do I track my order?

We want to allow you to track your orders at any time. As such, when we ship your order, you’ll receive a confirmation email with a link to track your order directly.

If you have any questions or need to add more information for your order’s delivery, please get in touch. If the information has not been updated, check again after 24 hours to allow the courier to remotely manage your shipment. 

What should I do to make a return?

You must send the item with the original packaging to Pia Barcelona Calle Verdi, 3 08012 Barcelona

I want to collaborate with Pia Barcelona, who do I contact?

Do you want to represent our brand on social networks, offer yourself as a model or publish an article in a magazine: Contact hola@piabarcelona.com